Business Office Management
Finding and Keeping Financial Team Members Is Harder Than Ever
Senior living faces a workforce crisis. The industry has a 50% employee turnover rate, and 87% of communities report difficulties hiring more staff. While most operators focus on clinical and caregiving positions, the business office manager role in senior living is just as critical and just as difficult to fill.
The business office role isn’t just accounting. It’s resident billing, vendor management, collections, payroll coordination, HR support, and family communications. Finding one person who can handle all of these responsibilities well is nearly impossible. Keeping them is even harder.
ICON Financial Services becomes your business office team. We handle the daily tasks that keep your community running financially.
Complete Senior Living Business Office Management
Accounts Payable Management:
- Month-end invoice review for accounting accruals
- Invoice approval reminders to department heads
- Invoice uploads and vendor management
- Invoice approvals and processing
Resident Billing Operations:
- Medicaid and Long-Term Care billing
- Resident ACH pulls and payment processing
- Late fee billing and ancillary charge tracking
- Rate increase letters and billing updates
- Monthly resident statements
Move-In and Move-Out Coordination:
- Applicants in process review for incoming residents
- On notice review for outgoing residents
- Move-in and move-out financial processing
- Resident refund processing
Collections and AR Management:
- Cash application and payment posting
- Medicaid receipt applications
- AR aging review and analysis
- Resident past due communications via email and phone
HR and Payroll Support:
- Background checks and I-9 document collection
- Missed punch identification and processing
- Payroll edits for bonuses, terminations, and new hires
We handle the entire business office function or supplement your existing team.
Expertise That Doesn’t Call In Sick
When ICON handles your business office management for senior living, these tasks get done consistently. No training new hires on your billing system. No coverage gaps when someone leaves. No explaining resident billing nuances to temporary help.
Our team already knows how to process Medicaid applications, handle move-out refunds, and communicate with families about past-due balances. We bring the expertise your community needs without the recruitment and retention headaches.
Build a Stable Financial Team
Stop cycling through business office team members who leave just when they’ve learned your systems. Let us provide the consistent, experienced management your financial operations deserve.
